BackStreet Media has created our assembly instructions for all of our products over the last two years and we have continued to go back with all new products as well. They have been able to take an idea with little information or instruction and turn it into something that has been easy for our customers to understand – and also looks great! This is a productive service, as it requires little direction and management to receive results that add value to our product. BackStreet Media’s team is prompt, professional and a pleasure to work with.

Capstan Ag Systems, Inc. and BackStreet Media, Inc. have been in a working business relationship since 2011. BackStreet has participated in the development, layout and content on over twenty manuals for Capstan. Capstan and BackStreet have visited each other on several occasions in the past four years. With the support of BackStreet Media, in regards to manual development, Capstan has provided technical details, knowing the information would be arranged and expressed appropriately. BackStreet Media provides support, knowledge and respect when working with Capstan employees. As product manuals change and expand, BackStreet Media has embraced the challenge of a technology manufacturing company, and provided manuals for our products in a timely manner. There have been times, although rare, when a miscommunication or misunderstanding has occurred, on both Capstan and BackStreet Media’s end. Bob Orr has always been there to help straighten the situation out-quickly resolving any situation in an effective manner, without prejudice. Capstan looks forward to a continued business relationship with BackStreet Media.

I would highly recommend the technical writing services that your company has provided for us over the past several years. BackStreet Media has developed and published several owner/operator manuals for numerous products. Our product lines are varied and widespread with six manufacturing sites in Canada and the US. Your staffs’ diverse skill set and attention to detail is essential to facilitating several projects at multiple locations. Thank you for creating an environment where one-on-one customer service can coexist with timely, efficient, and professional results. Your unique ability to dovetail your work-flow and timelines to suit our needs is very important to us. We look forward to new opportunities to grow and strengthen our partnership. I am extremely confident in recommending BackStreet Media for the services that you provide. I look forward to the opportunity of detailing your successes for future clients.

BackStreet Media provides excellent service from start to finish! They have great knowledge of our products and technical writing. They always create a top of the line literature product in a timely manner. Very courteous when we contact them! They are always willing to discuss the ongoing project at hand.