Our Services

Our Services

BackStreet Media is a leader in providing high quality technical writing services for the Agriculture, Construction, Turf, Packaging, Airlines and Sport/Utility industries. Read more

Our Software

Our Software

Our software expertise consists of many packages including: Adobe FrameMaker, Adobe InDesign, QuickSilver, Adobe Photoshop, Adobe Illustrator, SolidWorks, AutoCAD, Adobe Acrobat, Microsoft Office and more.

Our Equipment

Our Equipment

With the range of information we produce, we have developed our equipment and facilities to accommodate these technical writing projects. Read more

Why You Need Technical Writing Services

Well written user documentation reduces support cost. If your documentation contains accurate and complete instructions, your end users will get the answers they need from your help documents before contacting your support technicians. Fewer support technicians will save you time and money.

The Goal of Technical Writing

Good technical writing results in relevant, useful and accurate information geared to specifically targeted audiences in order to enable a set of actions on the part of the audience in pursuit of a defined goal.

Our Company

At BackStreet Media, we are working with you to create solutions for the wide ranging challenges facing your company today, and helping to anticipate the challenges of tomorrow. Our team of professionals work together with you to deliver quality products and maintain a high level of confidentiality on all of your projects. We assist you in the creation and maintenance of technical and marketing services support materials by providing the necessary resources in a cost effective manner.

10 Reasons to Outsource Your Technical Writing…

1. You get an expert or a team of experts.

2. You save money.

3. You pay when you need the work done.

4. You can scale your technical writing services team up or down as needed.

5. You get an extension of your sales, support, and development teams.

6. You get a communications expert.

7. You get a fresh, innovative, and experienced perspective on your technical writing needs.

8. You have full control.

9. You can try before you buy.

10. You get a team of passionate people.

  • Documentation Development
  • Interactive Development
  • Training
  • Digital Photo Manipulation
  • Exporting XML
  • EDD Creation
  • Product Delivery to Web
  • Digital Photography
  • Document Design
  • Digital Videography
  • Technical Illustration
  • Adobe FrameMaker
  • QuarkXPress
  • QuickSilver
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • Macromedia FreeHand
  • SolidWorks
  • AutoCAD
  • Adobe Acrobat
  • FTP, Dropbox, We Transfer
  • Shop Facility/Tools
  • Digital Cameras
  • Digital Video Camera
  • PC Based Office
  • Digital Color Printing
  • High Speed Digital B/W Printing
  • Wide Format Printing

How important is good Technical Writing???

To your customers, a product without documentation is a product that isn’t complete. You think no one reads the documentation? The truth is, your customers count on it when they need help. If they can’t find the answer there, they will be annoyed first, and then call product support, which may become very costly for you.

Companies think that reducing their documentation deliverables will save them time and money. That is just not true. It will more often cost you more money in the long term with added costs in service calls and potential future sales losses. Many companies feel that documentation is an add-on to their product but not an essential component of the product itself. Unfortunately, customers don’t see it that way.

With the internet today, customer reviews are the first thing a potential new customer will check out. With inadequate, inaccurate or no documentation at all, customers will get the hint quickly and look to someone else for their product needs. If you deliver a product without documentation, it is likely you will make your customer very unhappy. After all, they’ve just paid you plenty of money for your product. Without accurate documentation you may have just made their new purchase useless. People today are not shy about posting their feelings on the web.

Documentation is often the last piece of the puzzle completed before your new product is shipped out the door and into the hands of your customers. Because it’s the last deliverable on a long list of release requirements, it often gets downsized or neglected completely.

Out of date documentation may actually be worse than no documentation at all. Customers trust that when they are reading the documentation, it is as correct as possible. The only way you can deliver out of date documentation is to say that it is not up to date. These days, that is simply not acceptable. They will not know what parts are out of date and what may be correct. If pieces of the document are wrong, how can they trust anything in the documentation at all? Errors in documentation are seen by users as mistakes in the product itself. It is expected that all parts of a new product will work as documented and if it doesn’t then the product must be broken. If you’ve cut corners in documentation, where will they go for help? How can they trust your company at all? It snowballs very quickly into a complete lack of trust.